Effective Date: 01-12-2024

At Ingolds, we are committed to providing a seamless shopping experience by connecting customers with local jewelry shops. Our refund policy ensures transparency and clarity for all parties involved. Please read the policy carefully before making a purchase.

1. Role of Ingolds

• Ingolds as a Marketplace: Ingolds acts as a platform to connect customers with jewelry shop owners. All products listed on the website are sold and fulfilled by individual shop owners.
• Responsibility: Refunds and returns are governed by the policies of the respective jewelry shop from which the product is purchased.

2. Refund Eligibility

Refunds are processed based on the following criteria:

1. Damaged or Defective Products: If the product arrives damaged or is found to be defective upon delivery, you may be eligible for a refund.
2. Incorrect Item: If you receive an item that does not match the description or order, you may request a refund.
3. Non-Delivery: If the product is not delivered within the promised timeline, a refund may be initiated.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact the Seller: Reach out to the jewelry shop directly via the contact information provided on their product page.
2. Provide Documentation: Share proof of purchase, including your order ID, receipt, and photos (if applicable) of the product issue.
3. Follow Shop Policy: The shop’s return and refund policy will dictate the eligibility and process for refunds.

4. Ingolds Support

• Mediation Assistance: If you face challenges in resolving issues directly with the seller, you can contact Ingolds at admin@ingolds.in for support. While we do not guarantee a resolution, we will assist in mediating disputes.

5. Refund Timeline

• Once the shop approves the refund, the amount will be processed within 7-10 business days, depending on the payment method used.
• Any delays caused by payment gateways or banks are beyond Ingolds’ control.

6. Non-Refundable Items

The following items are generally not eligible for refunds unless otherwise stated by the shop:

• Custom-made or personalized jewelry.
• Items that show signs of wear, damage, or tampering after delivery.
• Products purchased on final sale or clearance.

7. Cancellation Policy

• Order cancellations may be permitted if initiated before the item is shipped. Contact the seller directly to request cancellation.
• Refunds for cancellations will follow the seller’s policy.

8. Exceptions

• Ingolds is not liable for refund-related disputes. Responsibility for resolving these lies solely with the customer and the shop owner.
• Refunds may not be processed if the claim is made outside the time frame specified by the shop.

9. Contact Us

For further assistance with refunds, please email us at admin@ingolds.in. Our support team will help mediate disputes and guide you through the refund process.

By making a purchase on Ingolds, you agree to this Refund Policy. Thank you for choosing Ingolds!